Hi! Refunds are totally fine! Just a reminder these are all unused products so if you say they are damaged it might of been the mailman so just go to my gmail dhollythe@gmail.com and you can talk to me about a refund there! However if your products are used by you or someone in your family I will not be giving you a refund but if they came damaged I can give you a refund talk to me about the refund at my gmail dhollythe@gmail.com although my shipping is $7 so if it is only $5 to go to your place I can give you a $2 refund. Hope that helped!